Return and Refund Policy

Returns

Domestic ( Within India )

Our return policy lasts until 4 days from receiving your order. If 4 days have gone by since you receive your order, unfortunately we can’t offer you a refund or exchange.

To initiate your return please send us an email at support@talktocrystals.com with your order id and details of products to be returned. Please also let us know the reason for the return.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging, contains invoice and certificates and other documents if any. If the item is used or broken and not in original condition you are not liable for returns and refunds.

Several types of goods are exempt from being returned. Jewelry goods such as rings, bracelets, pendants, necklace, earrings etc. cannot be returned. Health and personal care products like RollersGuaSha etc. cannot be returned.

In addition, if you have chosen your piece in-person or through any special request for video/picture, then the return policy does not apply.

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable).Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 4 days after delivery.

International ( Outside India )

If you are ordering from outside India please note we do not offer returns or refunds across borders due to different custom rules. To bring back the sent order requires lot of declaration and paper work. Please review your order carefully.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once the return is approved:

For Prepaid Orders

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 days after receiving the product back.

For COD Orders

We offer refunds in the form of store credits only. The reason is that, the cash is not collected by us directly and the shipping company doesn't provide an option to return the cash to the customer.

Missing and Broken Items

Please take a video of unboxing in order for us to help you regarding any missing product. We are very thorough in our checking and packing procedures hence missing any item is highly unlikely. Our packing is very good so the breakage of item in transit is highly unlikely. However to back your claim and for us to send you a missing piece from your order we will require unboxing video. If the video of unboxing is not shared with us, you will not be eligible for refunds.

Shipping

To return your product, you should mail your product to: The Orchid Crescent, DLF Phase 4, Gurgaon, Haryana 122009.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you were not charged shipping due to free shipping but want to return the order, charges for shipping and return shipping both will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 2000, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@talktocrystals.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@talktocrystals.com and send your item to The Orchid Crescent, DLF Phase 4, Gurgaon, Haryana 122009.

Shipping charges will be applicable for pickup and delivery for exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Important Notes:

Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded. For Razor pay payment gateway, these are 2.36% for all payments using Indian debit/credit cards/Net Banking (except for American Express, which is 4.72%); and 3.54% for all payments from foreign cards; For Pay pal, these are 5.19%. All aforementioned charges are inclusive of applicable GST (18%).

Also shopify charges of 2% will not be refunded.