Returns, Exchange And Refunds

Domestic Returns & Exchange ( Within India )

Our return & exchange policy lasts until 4 days from receiving your order. If 4 days have gone by since you received your order, unfortunately, we can’t offer you a refund or exchange. To initiate your return & exchange please send us an email at support@talktocrystals.com with your order id and details of products to be returned. Please also let us know the reason for the return. Your complaints will only be taken into consideration if contacted by email. ( Whats-app / Phone Calls Etc. will not be considered as complaint channels )

To be eligible for a return/exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging, containing invoices, gifts, certificates and other documents if any. If the item is used or broken not due to our error and not in its original condition, you are not liable for returns and refunds. Any item not in its original condition, or damaged, or has missing parts for any reasons not due to our error will not be liable for returns and refunds. Any item that is returned after 4 days of delivery will not be considered under our return policy.

Several types of goods are exempt from being returned. Health and personal care products like Rollers, GuaSha etc. cannot be returned. In addition, if you have chosen your piece in-person or through any special request for video/picture, then the return policy does not apply.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once the return is approved:

For Prepaid Orders your refund will be processed, and a credit will automatically be applied to your original method of payment like credit card, UPI, wallets etc. within 5-7 days after receiving the product back.

For COD Orders we offer refunds in the form of store credits only. The reason is that, the cash is not collected by us directly and the shipping company doesn't provide an option to return the cash to the customer.

Shipping of Return Items

To Return your product, you must send your product to our office in Gurgaon : 5606, Basement, The Orchid Crescent, DLF Phase 4, Gurgaon, Haryana 122009. Only the amount equivalent to the value of the product returned shall be refunded and not the entire value of the purchase. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over 2000, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Missing and Broken Items

Please take a video of unboxing in order for us to help you regarding any missing product. We are very thorough in our checking and packing procedures hence missing any item is highly unlikely. Our packing is very good so the breakage of item in transit is highly unlikely. However to back your claim and for us to send you a missing piece from your order we will require unboxing video. If the video of unboxing is not shared with us, you will not be eligible for refunds.

Cancellation of your order while in Transit

If you have placed an order and later changed your mind due to any reason and wish to cancel your order, please send us an email at support@talktocrystals.com with your order id and details of products to be returned. Please also let us know the reason for cancellation.

If your order is not shipped from Talk To Crystals, your full amount will be refunded and your order will be cancelled. It usually takes 7-10 working days for the refund to reflect back into your account.

If your order is shipped from Talk To Crystals, we will not be able to cancel your order from our end. In such cases where order is already in transit the only way to cancel the order is by refusing the delivery when the order reaches your address.

Once you refuse the delivery of your order the shipping partner will send the order back to us. Once we receive the order back, we will refund your amount deducting both ways shipping costs. This process may take 5-7 working days for returning the order and an additional 7-10 working days for your refund to reflect back into your account.

Order Shows Delivered But You Haven't Received

If you get a message from our third party shipping company that the order is delivered but you haven't still received the order, immediately email us at support@talktocrystals.com. Reach out to us within 24 hours of such incidents for us to escalate it to our shipping partners and resolve the issue. If 24 hours have been passed and you are unable to reach out to us for any reason, we will not be responsible for resolving the issue and for your package being lost.

International ( Outside India )

If you are ordering from outside India please note we do not offer returns or refunds across borders due to different custom rules. To bring back the sent order requires lot of declaration and paper work. Please review your order carefully.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@talktocrystals.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@talktocrystals.com and send your item to The Orchid Crescent, DLF Phase 4, Gurgaon, Haryana 122009.

Shipping charges will be applicable for pickup and delivery for exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Important Notes:

Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded. For Razor pay payment gateway, these are 2.36% for all payments using Indian debit/credit cards/Net Banking (except for American Express, which is 4.72%); and 3.54% for all payments from foreign cards; For Pay pal, these are 5.19%. All aforementioned charges are inclusive of applicable GST (18%). Also shopify charges of 2% will not be refunded. We may change our policy at any given point in time without giving any notice. Please read it carefully before placing an order with us.